privacy policy

Collecting data via our Clover card reader,

1. The personal data we collect

We collect personal data about individuals from various sources described below. Where applicable, we indicate whether and why individuals must provide us with personal data, as well as the consequences of failing to do so.

A. Information that we collect when a merchant’s customer interacts with a Clover POS or other Clover payment method

(i) Information that we collect when individuals make a payment

When you make a payment at a merchant using a Clover Point of Sale system (“Clover POS”), the Clover Payment Gateway, the Clover App, the Clover Go App, or any other related payment method that Clover makes available, we collect information about the transaction, which may include personal data. Information about transactions includes the payment card used, name associated with the payment card, electronic signature, name and location of the merchant at which the transaction occurred, date and time of the transaction, transaction amount, and information about the goods or services purchased in the transaction.

(ii) Additional information merchants’ customers may provide through the Clover POS

We may collect additional information, depending on how a merchant configures its Clover POS. This information may include:

Your email address or phone number, for example, if you choose to receive an electronic receipt or opt-in to receive marketing communications
Your marketing preferences, such as whether you wish to receive marketing communications or newsletters
Information about your participation in a merchant’s loyalty program, if offered and if you choose to participate
Other information you choose to enter into the Clover POS, such as your birthdate, interests or preferences, reviews, and feedback.

(iii) Additional information you may provide through the Clover App and Clover Go Apps

When you use the Clover App, Clover Go App or other Clover branded applications, you may provide your name, email address, phone number, account password, bank account information, payment card information, billing address, or other information you may choose to provide, such as your birth date, in order to collect rewards or set up an account. If you consent to the Clover App accessing your location information, we will collect information about your precise location in accordance with your device settings.
2. How we use your personal data

We use your personal data for the purposes of:

Maintaining records for merchants of their customers’ purchase activity and history
Checking for fraud or money laundering and/or managing either our or merchants’ risk
Administering and protecting our business
to communicate with you regarding your orders and respond to your inquiries.
We do not sell out your data for any profit

Complying with law

We use your personal data as we believe necessary or appropriate to comply with applicable laws, regulations, lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities.

Compliance, fraud prevention and safety

We use your personal data as we believe necessary or appropriate to (a) enforce the terms and conditions that govern our products and services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent

In some jurisdictions, applicable law may require us to request your consent to use your personal data in certain contexts, such as when we use certain cookies or similar technologies or would like to send you certain marketing messages. If we request your consent to use your personal data, you have the right to withdraw your consent any time in the manner indicated when we requested the consent or by contacting us. If you have consented to receive marketing communications from our third party partners, you may withdraw your consent by contacting those partners directly.

The parties with whom we share your personal data

Service providers

We employ third party companies and individuals to administer and provide services on our behalf (such as companies that provide customer support, companies that we engage to host, manage, maintain, and develop our website, mobile applications, and IT systems, companies that help us process payments, companies that assist with food delivery on behalf of our Merchants, and companies that help us analyse your usage of our services for product improvement purposes). These third parties may use your information only as directed by Clover in a manner consistent with this Privacy Notice and are prohibited from using or disclosing your information for any other purpose.

Participants in the transaction processing chain

We share personal data with companies in the transaction processing chain in connection with processing a payment transaction, such as merchants, banks or other card issuers, card associations, debit network operators and their members.

Credit reference, fraud protection, risk management, and identity verification agencies

North Devon Auctions LTD shares personal data with credit reference, fraud protection, risk management, and identity verification agencies to help guard against, detect, and respond to fraud or money laundering, and/or manage our or merchants’ risk, and ensure we comply with contractual, legal, or regulatory requirements.

Professional advisors

We may disclose your personal data to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

To comply with laws and law enforcement; protection and safety

Clover may disclose information about you to government or law enforcement officials (including tax authorities) or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to:

(i) Comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities;

(ii) Enforce the terms and conditions that govern our products and services;

(iii) Protect our rights, privacy, safety or property, and/or that of you or others; and

(iv) Protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Your rights and choices

In this section, we describe the rights and choices available to all users. Users subject to additional jurisdiction-specific disclosures may read additional information about their rights below

Choosing not to provide your personal data

Where we request personal data directly from you, you do not have to provide it to us. If you decide not to provide the requested information, in some circumstances we, or merchants who use Clover, may be unable to provide products or services to you. For example, we may be unable to process your transaction.

E. Accessing, modifying or deleting your information

In some jurisdictions, applicable law may provide a right for individuals to access, modify, or delete their personal data. You may contact us directly to request access to, or modification or deletion of, your information. We may not be able to provide access to, or modify or delete, your information in all circumstances.

F. Complaints

If you have a complaint about our handling of your personal data, you may contact our data protection officer using the contact information below. We request that a complaint be made in writing. Please provide details about your concern or complaint so that our data protection officer can investigate it. We will take appropriate action in response to your complaint, which may include conducting internal discussions with relevant business representatives. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. You also may have a right to file a complaint with a national or local regulatory agency.

How we keep your data safe

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We maintain annual compliance with global Payment Card Industry Data Security Standard (PCI DSS) adopted by the payment card brands for all companies that process, store or transmit cardholder data.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Links to other websites

We may link to third-party websites, mobile applications, and other content. Clover is not responsible for the privacy practices of any third party, and this privacy notice does not apply to such third party’s websites, mobile applications, or other content. Clover does not guarantee, approve, or endorse any information, material, services, or products contained on or available through any linked third-party website, mobile application, or other content. Clover is not responsible for any content on third-party properties to which we link. Clover provides links to third-party properties or content as a convenience, and visiting or using linked third-party properties or content is at your own risk.

How long will you use my personal data

We will use your personal data for as long as necessary based on why we collected it and what we use it for. This may include our need to satisfy a legal, regulatory, accounting, or reporting requirement.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general terms, we will retain your personal data for as long as is necessary for the purposes identified in this Privacy Notice, including to provide our Services, to comply with legal obligations, to enforce and prevent violations of our Terms, to protect against fraudulent activity, and to defend our legal rights, property and users.

Changes to this Privacy Notice

We reserve the right to modify this Privacy Notice at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Notice, we will notify you by updating the date of this Privacy Notice and posting it on our website and in app stores where our mobile applications covered by this Privacy Notice are available for download. We may (and, where required by law, will) also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through our website or mobile applications.

Any modifications to this Privacy Notice will be effective upon our posting of the new terms and/or upon implementation of the new changes (or as otherwise indicated at the time of posting). In all cases, your continued use of our products or services after the posting of any modified Privacy Notice indicates your acceptance of the terms of the modified Privacy Notice.

If you have any questions, concerns, or complaints about this Privacy Notice or our privacy practices, or to request access to your personal data, you may contact our company directly at info@northdevonauctions.com